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“The single biggest problem in communication is the illusion that it has taken place.” – George Bernard Shaw
Regardless of the industry you work in, communication is required in one form or another. This can include verbal, written, nonverbal, drawings, videos, anything to get your message across to your audience successfully. Occasionally there may be barriers when attempting to communicate with your employees, but it is imperative you overcome these issues to ensure a safe and operational environment for all. When inducting and on-boarding new employees remember the “4 C’s” of communication to eliminate confusion.
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1.Clear
- Your audience must understand the language before beginning to understand the content of your message.
- Language barriers can present an issue when inducting and on-boarding employees in a classroom setting. According to a study by Forbes looking at language barriers within the US workforce, 67% of employers said that miscommunications due to language barriers were leading to inefficiency, while more than 40% noted barriers made collaboration difficult and reduced overall productivity.
- When speaking to a group through an interpreter, you are not able to convey your message with the same emotion or emphasis, but without an interpreter how are you certain your audience is fully understanding the information?
- To cope with this issue, GoContractor offers their online platform in 4 languages – English, French, Spanish, and German. This new feature can give users the confidence their information is properly transmitted and employees are fully aware of their responsibilities once on site.
2.Concise
- Keeping the interest of your audience is key to ensuring your information is fully understood. Lengthy orientations /orientation in a classroom setting can be a nuisance for the presenter and your new hires. It is also reducing efficiency, seeing as if they were not attending the session they could be working.
- These sessions are mandatory to maintain a safe work site and to provide your employees with the confidence to begin work; however, using an online platform such as GoContractor’s platform allows for your new hires to complete on-boarding and training before physically stepping on site, eliminating the need for timely classroom orientations.
- The online platform is completely customizable and incorporates graphics and videos to hold the attention of the user. The courses go through all necessary information in a slideshow format incorporating questions to make sure the information is understood.
- No worker is allowed on site without proper certification and documentation. This process is ongoing and can become time-consuming when attempting to gather the physical papers from your new hires. An online platform like GoContractor allows for all certifications and documents to be uploaded online by the user in an organized method that is accessible at any time.
3.Complete
- When communicating you always want to be sure the information you have presented has been completely understood by your audience. It can be an issue determining if your new hires undoubtedly understand what is required of them to promote a safe environment. If the information is not properly understood it can lead to confusion and injury on site.
- To avoid this problem, GoContractor requires a final quiz to assess the user’s understanding of the material. You can be sure all of your new hires receive the appropriate information relevant to their upcoming job in an interactive, clear, concise approach.
- From a documentation point of view – GoContractor required certifications and documents be approved/denied by an administrator. This feature gives the administration the confidence everyone arriving has the appropriate accreditations to guarantee a safe work environment.
4.Correct
- Correct communication contains no mistakes. When you have presented all the correct information you can be confident that your worksite will run more efficiently, follow health and safety regulations, and decrease the chances of injury or hazard.
- GoContractor also offers support throughout the day if an administrator or user undergoes any issues when working on the platform.
- With certification and documents being uploading directly online, you can organize the information and keep records of upcoming expiry dates to be sure everyone on site is accredited.
- “The construction business relies heavily on documentation, because the construction business is a contractual arrangement. As in any agreement, the more you have in writing, the better you can defend your position should it fall into question” Ron Geren.
