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Cookies Policy

Cookies – what are they

A “cookie” is a small text file that is stored on your computer or mobile device when you visit a website or use an app.  When you return to websites or apps you have used before they recognise the cookies stored on your computer and therefore recognise your device.

Some of the cookies we use are necessary for us to deliver this website to you. Others are used to enhance our understanding of how you use our site.

Sometimes cookies are deleted when you close your browser. These are known as session cookies. Other cookies (such as tracking cookies or authentication cookies) remain on your device until they expire, or you delete them from your browser. These are known as persistent cookies and enable us to remember things about you as a returning visitor.

Cookies – how we use them

We use cookies and other similar technologies to:

  • Provide services that you request and to provide a secure online environment
  • Give you a better online experience and track website/app performance
  • Help us make our website/app more relevant to you.

Here we explain a bit more about each of these types and how you can control their use.

Cookie Types

Strictly Necessary

These are cookies that are essential to provide our services to you. They allow our website/app to operate safely, and allow us to verify your identity and maintain your security and privacy while using the website/app. 

This type of cookie cannot be disabled, as without this data, the services you’ve asked for can’t be provided. Although it is possible to disable cookies on websites/apps via the browser settings, this would affect the functionality of the website/app, causing it not to work. This data is not used for marketing purposes or for the purposes covered by the other categories below.


These cookies are set by us or our third-party analytics providers and allow us to record certain information about you, such as the pages you visit on our website; how many times you visit our website; and links you might click on.

We use this type of cookie to understand and analyse how visitors use our online services and look for ways to improve them.  This data is anonymised and used in aggregate only.

This data is not used to target you with online advertising. Without this data, we can’t assess how our website is performing and make relevant improvements that could better your experience.

Functionality & Profile

Data collected in this category enables the website to remember choices you make. This means a more personalised experience for features of the website that can be customised. 

Without this data, the website can’t remember choices you’ve previously made or personalise your experience in the website.

How to control and delete cookies

Browser Settings – Many of the cookies used on our website and through our emails can be enabled or disabled through your browser settings. The ‘help’ function within your browser should tell you how, or you can find out by visiting: https://www.allaboutcookies.org/manage-cookies/clear-cookies-installed.html, or search the internet for other independent information on how to delete cookies. You can set your browser to delete all past cookies and to disallow third-party cookies.

You can see more details of how we use your data in our Privacy Policy.

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